Frequently Asked Questions
Ordering, shipping, returns, and using your Prime RV products.
Ordering & Shipping
How much does shipping cost?
Standard shipping is $5.99 (5 business days) and free on orders $49+. Expedited shipping is $14.99 (3 business days). Stickers ship free alone; keychains are $2.99 alone.
When will my order ship?
Orders are processed within 1-2 business days after payment confirmation. T-shirts are made to order and take 5-7 business days before shipping.
Why hasn't my tracking number updated?
Carriers sometimes pre-scan labels before a package is physically picked up, so tracking can lag 24–48 hours. If there's still no movement after 2 full business days, contact our team and we'll help track it down.
Do you ship to Canada or internationally?
We're currently pausing website sales to Canada while we evaluate better shipping options. Canadian customers can still shop through Amazon.ca. We currently ship only within the United States otherwise.
Returns & Satisfaction
What's your return policy?
You have 30 days from delivery to request a return or exchange. Email hello@liquifiedrv.com with your order number, we'll send a prepaid return label and handle a refund or replacement once it's received.
What if my order arrives damaged or defective?
Contact us right away with photos if you can, and we'll send a replacement or issue a refund, no questions asked.
Products
How do I know which tank treatment is right for my setup?
Check the product page for the specific tank type and usage directions. If you're not sure, our Tank Treatments page breaks down liquid, drop-in, and powder formats.
Where can I find directions for use?
Full directions are on the product packaging and each product's page. If you can't find what you need, contact us and we'll walk you through it.